Jobs

Join Our Team at Honda of Bournemouth – Where Passion Meets Precision!

Aftersales Advisor – Honda of Bournemouth

Job Title: Aftersales Advisor
Location: Honda of Bournemouth
Department: Aftersales / Service
Employment Type: Full-time

About the Role

Honda of Bournemouth is looking for an experienced Aftersales Advisor to join our busy and customer-focused team. This role is ideal for someone with a background in the motor trade (car or motorcycle) who understands the importance of excellent customer service and strong internal
communication.

You will play a key role in supporting customers after purchase, coordinating with the service department and service technicians, and assisting with parts and accessories enquiries, ensuring a smooth and professional aftersales experience.

Key Responsibilities

• Act as a main point of contact for customers regarding aftersales queries
• Liaise closely with the service department and service technicians to ensure work is
  scheduled and completed efficiently
• Assist customers with parts and accessories enquiries, availability, and ordering
• Ensure accurate job cards, invoices, and aftersales documentation
• Provide clear updates to customers on service progress and timescales
• Handle warranty queries and aftersales issues professionally
• Maintain high standards of customer satisfaction in line with Honda brand values
• Support the wider dealership team as required

Key Requirements

• Previous experience in the motor trade (car or motorcycle) – essential
• Strong understanding of aftersales processes within a dealership environment
• Experience dealing with service departments and technicians
• Confident communicator with excellent customer service skills
• Organised, detail-oriented, and able to manage multiple tasks
• Comfortable working in a fast-paced dealership environment
• IT literate (dealer management systems experience desirable)

Desirable Skills & Experience

• Knowledge of Honda vehicles or motorcycles
• Experience with parts and accessories sales
• Previous Aftersales Advisor or Service Advisor experience
• A proactive and team-focused attitude

What We Offer

• Competitive salary (dependent on experience)
• The opportunity to work in an established, respected dealership representing Honda.
• 20 days holiday plus bank holidays.
• Staff discounts on motorcycles, parts
• Uniform provided.
• Training on specialist motorcycle care products and techniques.
• Friendly, supportive team with a shared passion for motorcycles.
• A busy dealership where no two days are the same.
• A company culture built on professionalism, quality, and customer care.

How to Apply

If you’re ready to bring your skills and enthusiasm to Honda of Bournemouth, we’d love to hear from you. We recommend applying ahead of the New Year, as initial interviews will be taking place in early January.  

Please send your CV and a short cover letter to: Stuart - careers@hondaofbournemouth.co.uk